Be the Voice of Our Customers as a Customer Experience Specialist at Terros!

At Terros, our commitment to innovation and excellence extends beyond our technology—it’s embodied in every interaction with our customers. We’re seeking a Customer Experience Specialist who is passionate about delivering memorable customer moments and shaping how users feel about our product. If you’re ready to put your enthusiasm for customer-centricity into action in a fast-paced, collaborative environment, we want you on our team!

Customer Experience Specialist Key Responsibilities

• Customer Advocacy: Serve as the primary point of contact for customer inquiries, feedback, and support, ensuring each individual receives empathetic and timely service.
• Issue Resolution and Support: Manage customer concerns from start to finish, identifying solutions and following up to guarantee complete satisfaction.
• Feedback Collection and Analysis: Gather, analyze, and report on customer feedback to proactively identify opportunities for improvement within Terros products, services, and processes.
• Cross-Functional Collaboration: Partner with product, engineering, and operations teams to communicate customer perspectives and drive a seamless end-to-end experience.
• Continuous Improvement: Support process enhancements and share best practices to elevate the overall customer journey and retention.
• Product Education: Empower customers by delivering clear guidance, resources, and hands-on support, ensuring they maximize the value from our platform.

Customer Experience Specialist Required Skills and Qualifications

• Experience: Prior experience in customer service, customer experience, support, or a similar client-facing role preferred but not required. 
• Communication: Excellent verbal and written communication skills with a friendly and professional approach.
• Problem Solving: Ability to think critically and creatively to resolve challenges while maintaining composure and positivity.
• Empathy: Genuine desire to understand and prioritize customer needs with patience and care.
• Tech Savvy: Comfortable using CRM platforms, ticketing tools, and digital communication channels.
• Detail-Oriented: Strong organizational skills and attention to detail.

Preferred Qualifications for Customer Experience Excellence

• Adaptability: Ability to quickly learn new systems and adapt to shifting priorities.