At Terros, our commitment to innovation and excellence goes beyond our software—it shows up in every interaction with our customers. We're looking for a Customer Support Specialist who’s passionate about creating standout customer experiences and helping users get the most out of our platform.

In this role, you’ll play a key part in maintaining customer satisfaction by responding to support inquiries, resolving issues with care and efficiency, and advocating for the needs of our users. If you thrive in a fast-paced, collaborative environment and bring energy to every interaction, we’d love to hear from you.

What You’ll Do

• Respond to customer inquiries via phone, email, and support tickets, providing timely and professional assistance
• Troubleshoot technical issues related to our software and guide customers toward effective resolutions
• Maintain a clear focus on resolving inquiries efficiently while ensuring a positive experience
• Deliver consistent, high-quality support while representing the Terros brand
• Collaborate with internal teams to escalate or resolve complex issues
• Adhere to internal processes and contribute to the ongoing improvement of support workflows
• Participate in an on-call support rotation for after-hours or urgent needs

About You

• 1+ years in a customer support, technical support, or help desk role
• Strong critical thinking, communication, and problem-solving skills
• Customer-focused mindset with a positive attitude and willingness to adapt
• Dependable and self-motivated, with strong time management and organizational skills
• Comfortable working independently and collaboratively in a remote environment
• Associate degree or equivalent work experience preferred
• Background in computer science or IT support is a plus

Join us and help shape the way customers experience Terros—one interaction at a time.